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Know it Before Making Order
1. Battery : We usually Ship the cars with batteries, but if the Shipping company in that country is not allowed, it will not be carried.
2. Product quality : We check the product before Shipping, and Ship it when we confirm it is goods in outlook and functions. What we sell is all new goods, none of them are second-hand.
3. Packing of Product : Most of the die-cast Cars are not pack with gift box, we will advise on the web page if It is sold with gift box.
4. Packing for Shipping : Die-cast cars are always pack with soft material and put in outer box, and some of them are warped with foam bags. We all confirm to keep it safe on the road.
5. Additional Shipping cost: To some country which the Shipping cost is higher than Normal, A certain of additional Shipping cost will be charged.
6. Shipping time: The Shipping Speed aboard is sometimes hard to control. if Everything goes well, Shipping time will like
Russia & Eastern EU : 15-45days
Western EU : 10-35days
US&CA : 10-30days
Asia&Pacific : 10-45days
7. Consignee details : Please give detail and correct information, It is very important for delivery.
and espcially a workable Phone Number. TO Russia Friends --- It is better to give your full name (3 words) according to the postal policy.
After Sale Service
1. Sign: Picking up the Parcel while the Post office (Shipping company) inform you. Please pick it up in time. it may be return to us if you left it too long time.
2. Quality Problem: If you have any problem about quality when you receive the Parcel, it is better to contact us to deal with it. We will try to solve it perfectly.
3. The Feedback : We appreciate your praise, as well as a honest reply.
4. Goods Return: While it return from Post company, Please contact us to confirm it,don¡¯t worry. we can ship it once again or refund.
5. Refund : No matter cancelling order, or other conditions. The refund will take several days to reach your account. please be patient.